Dear Sir /Madam,
I am Arpan Sarkar, proprietor of Omega ITES Solutions. We were selected as L1 bidder for UDISE data entry work at SSM south 24 parganas. We have completed the data entry work and post work error correction work. But during and after the work we have experienced insulting behavior from SSM south 24 parganas. A part of data entry work was done by the DEO of district office. A lots of errors were committed by them also. SSM south 24 pagans wanted these errors to be rectified by us. For this reason they reputedly created problem in our work. And at last when all the work and error rectification was completed and when we submitted the error sheet marking the errors which are committed by DEO od district office, then they are informing us that our work is not satisfactory and they will blacklist us. We pleaded help from DPO of SSM south 24 parganas also regarding the same. But he don’t wanted to listen to our words. Now they are threatening us for blacklisting us and blocking our payment. We have evidence of this incident. We are describing the issues here. Please help us regarding the same. We are helpless , we don’t know what to do now.
We have completed the data entry work and after completion of data entry work, we have requested persons of MIS cell to provide us the error reports. They provided us the reports in printed format. But as data entry of some of circles was done by data entry operators of district office, so wanted to identify the UDISE numbers whose data entry work was done by DEO of district office. But it was hard to identify those UDISE numbers from printed copy.
So, we requested for PDF format, as Mr Prabir of MIS cell was unable to provide us the data in pdf format so we have shown him the process of providing the same. And he provided us the error report in pdf format that time in pen drive. Using those PDF files we have converted the pdf files in excel. And from the excel files it was easy for us to identify the UDISE numbers whose data entry was done by district office DEO.
After completing the rectification again, Mr Prabir babu provided us some error sheets in printed format. We have requested him to provide us the sheets in pdf format, and email us the error report. But he denied to provide us any of these. As email communication can be treated as official document, so he denied to send us any mail of the error reports. And as from soft copy it is easy to find out the UDISE numbers whose data entry is done by DEO, so intentionally he denied to provide us the soft copy. If he can provide us the printed copy, then what was his problem in providing us the hard copy? That we don’t know.
When we verified the hard copy, we have found out most of the error of that error sheets was committed by DEO of district office. WE have marked those error s and requested Mr Prabir babu to take necessary steps for rectifying these errors which are committed by DEO of district office. But when again he provided us the error report in printed format, then also we have found 90% of errors was done by DEO of division office. That time also we have asked him to provide us an official copy of error report by email. But that time also he denied to provide us the same. May be that was because he don’t wanted to keep any evidence. Even he denied to provide us any copy of error correction sheet after completing the rectification work by us. It don’t need any technical knowledge to understand that it takes less amount of time to identify a number from soft copy then identify a number from a printed records.
As we understand that persons of MIS cell will not provide us any copy after completion of rectification work. So, we kept the pictures of the error correction sheet of second phase. From there one can easily identify that most of the errors of the sheets was committed by DEO of district office.
Again in third phase also, persons of MIS cell have provided us some error sheets, we have verified these sheets and in four sheets we have found only 1 error of us and rest of these errors were committed by DEO of division office. As we know that MIS cell will not provide us any copy of the same, so we have kept pictures of the same.
If every time we need to search from a sheet where most of the errors are committed by DEO, then it became production loss for us. As MIS cell claimed that it is easier to identify numbers from printed sheets and they know the UDISE numbers whose data entry is done by DEO of district office, so we requested them to mark the errors which are done by us. But they denied to do the same. As after error correction we have submitted the sheets where the UDISE number whose data entry was done by DEO of district office, so as an alternative way we have asked MIS cell to recheck the errors which are corrected by us, and if any errors exists then also, then marked those errors and we will rectify the same. But they ware to agree to do any one of these.
On last Friday, We have shown these sheets and evidence to DPO of SSM south 24 pargans, discuss these issues with him. And requested him to help us in this process. But he doesn’t want to listen to our request. Previously several times they have misguided us regarding error corrections. So, repeatedly we have requested to provide us official copy of error report but for some unknown reason we have not yet received any official copy of error report.
On last Friday even after so much difficulty we ware agreed to recheck the error sheets again. But DPO and MIS cell told us that we don’t need to do error correction again. As most of the remaining errors ware done by DEO of district office so they will rectify these errors by the DEO of district office. We have requested them several times to provide us those error reports. But they were not agreed to do so.
As DPO and MIS cell informed us that we don’t need to correct errors again, that’s why we have withdrawn the systems from DM office. And that was happened on presence of DPO and persons of MIS cell. We have all the evidence of these incidents. But yesterday they mailed us, with a copy signed by DPO, stating that , they will black list us and forfeit our EMD , because as per them work was not satisfactory and they claimed that we have withdrawn the system from DM office premises without their knowledge. Every day someone from MIS cell close the door where we do the data entry work. But for some unknown reason he did not noticed this incident on Friday and noticed this incident on Monday.
As all the data work are there on their sever so they may delete the logs and they may alter the data base. Please help us regarding this issue.
Thanks and regards
Omega ITES Solutions