State Consumer Disputes Redressal Commission, 21 Consumer Disputes Redressal Forum, the Directorate of Legal Metrology and Directorate of Consumer Affairs & Fair Business Practices are functioning under this Department.
Rules regulating the recruitment to the Group A posts of Joint Registrar, West Bengal State Consumer Disputes Redressal Commission and Registrar, District Consumer Disputes Redressal Commission.
The West Bengal Right to Public Services Bill 2013 was unanimously passed in the state Assembly to improve public service delivery mechanism and to reduce corruption.