Higher Offices is always negligent towards sub-ordinate offices. This is a common problem of whole of West Bengal. Some documents which are very much necessary to obtain a received copy, so, in such case it may be submitted by registered post with AD. However, until and unless we are concerned about the duties, rights and obligations, the overall environment of work culture can never be improved. We have forgotten our duties, for which we are paid by the Government. Sorry to say but sometimes I thin we are lost souls.