Consumer Affairs

State Consumer Disputes Redressal Commission, 21 Consumer Disputes Redressal Forum, the Directorate of Legal Metrology and Directorate of Consumer Affairs & Fair Business Practices are functioning under this Department.

How to Lodge your Grievance in Consumer Affairs Web Portal

After successful registration you will get an Acknowledgement number in the box. After clicking ‘ok’ in that box you will be redirected to Grievance posting form as shown in Step-4.

West Bengal Right to Public Services Rules, 2013

Department concerned or the authority or body or institution of self government or any other Public Authority, shall maintain the current status of the applications on its website and shall update it on a daily basis.

West Bengal Right to Public Services Act, 2013

An Act to provide for the delivery of public services to the people of the State within the stipulated time limit and for matters connected therewith and incidental thereto.

West Bengal Right to Public Services Bill, 2013

The West Bengal Right to Public Services Bill 2013 was unanimously passed in the state Assembly to improve public service delivery mechanism and to reduce corruption.

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