Office of the Chief Secretary
Government of West Bengal
No. 339/CS/2026 Date: 28/10/2026
ORDER
It has been observed that delays in furnishing comments, views or concurrence on references between Departments often impede timely decision-making and the implementation of Government schemes and programmes.
In order to ensure timely disposal of such references and effective inter-departmental coordination, all the Departments are instructed to ensure strict compliance with the following directives without fail:
(1) Inter-departmental references and communications shall be made and dealt with promptly, in accordance with the West Bengal Secretariat Manual, 2019, the West Bengal Rules of Business and other applicable rules and instructions issued from time to time.
(2) All references and communications received from other Departments shall, ordinarily be disposed of within a timeline of 7 (seven) working days from the date of receipt.
(3) Each Department shall put in place an appropriate mechanism to monitor pending inter-departmental references and communications and to ensure timely follow-up. Departmental Secretaries shall regularly review such pendency and ensure strict compliance with these instructions.
(4) Matters remaining unresolved at the departmental level shall be promptly brought to the notice of the undersigned for intervention and resolution.
This order is issued in public interest and shall take effect immediately.
Sd/- Manoj Kumar Agarwal
Chief Secretary
Government of West Bengal