Government of West Bengal
Finance Department
Audit Branch
No. 4941-F(Y) Dated: 10th December, 2024
MEMORANDUM
In order to ensure continuous monitoring of the public infrastructure created by the State Government in various sectors as well as to take timely maintenance and up gradation, a Digital Platform is being hereby developed.
This online system having the following features, will act as a tool for rule-based inspection/ assessment resulting in higher quality of service delivery:-
- Mobile App based Inspection of Public Service Delivery Establishments
- Online Monitoring & Supervision at all hierarchical levels of Government
- OTP based Authentication
- Built on Responsive design
- Automatic Geo-Tagging of Inspected Establishments
- Workflow based Processing & ATNs
- Role based Dashboard
- Provides scope to improve public service delivery
Consequently, the Government is pleased to frame a Standard Operating Procedure (SOP) for this Mobile App & Online based Application to purposefully capture and analyze the Inputs & feedback of field Inspections in the manner as annexed herewith. All departments are requested to follow the SOP diligently.
This shall be implemented with immediate effect.
Sd/- Prabhat Kumar Mishra
Additional Chief Secretary