Introduction of Bike-Taxi Service in Kolkata
Government of West Bengal
12, R. N. Mukherjee Road, Kolkata – 700 001
No. 2979-WT/TR/3M-92/2009 Date- 02.08.2016/ 22.08.2016
Whereas, the State Government has been receiving proposals for allowing use of two-wheelers as bike-taxis in this State;
And Whereas, specific proposal has been received for introduction of such bike-taxis in the areas under New Kolkata Development Authority (hereinafter termed as NKDA);
And Whereas, in terms of section 2(47) of that Act, “Transport Vehicle”, inter alia, means a “Public Service Vehicle”;
And Whereas, in terms of section 2(35) of that Act “Public Service Vehicle” means any motor vehicle used or adapted to be used for the carriage of passengers for hire or reward.
And Whereas, the Government of India has, vide no. S. O. 1248(E) dated 05/11/2004 allowed registration of “Motor Cycles” both under transport and non-transport categories;
And Whereas, the State Government has allowed registration of two wheelers as a ‘contract carriage’ for use in terms of provisions of the “Rent A Motor Cycle Scheme, 1997” only, vide 3867-WT/3M-92/2009 dated 14/10/2015;
And Whereas, a draft notification was issued by this Department inviting suggestions vide No. 2576-WT/TR/3M-92/2009 dated 30/06/2016, in this respect, and, the suggestions received in time, have been considered by the State Government;
NOW, THEREFORE, the Governor is pleased to allow registration of two wheelers as ‘Contract Carriage’ in terms of Section 2(7) of the Motor Vehicles Act, 1988 for operation as “Bike-Taxi” in the State subject to strict observance/ adherence of the following conditions/ guidelines:
1. Conditions governing operation of Bike-Taxi services:
a. Any service provider desirous of providing such service shall register their credentials with the Regional Transport Authority having jurisdiction and obtain prior area-based ‘Letter of Intent (Lol)’ for such operations.
b. The service provider must own a minimum of 15 (fifteen) motorcycles to undertake such services.
c. Registration of such ‘Bike-taxi’ shall not be allowed for motorcycles unless the area-specific Lol is obtained and subject to issuance of “Offer Letters” for each such motor cycle from the competent authority, i.e the Regional Transport Authority (RTA) having jurisdiction.
d. Contract Carriage Permits for the specified area, for which Lol has been issued, shall be issued by the RTA having jurisdiction.
e. Details of all such registered motor cycles shall be shared with the local administration including the concerned RTA along with their driver’s details.
f. Daily log for each motorcycle shall be kept and made available for scrutiny by the Law enforcing authorities.
g. Adequate facility for garage/parking of all such motorcycles along with provision for their reasonable maintenance shall be a precondition.
2. Guidelines for operation of bike-taxis.
a. Bike-taxis shall be used as a “Contract Carriage” as defined in section 2(7) of the Motor Vehicles Act, 1988. The service provider shall develop an “app” for the use of the hirer which should be informative in all respects. Calculation of fare shall be part of such app and the process of such calculation shall be transparent and user-friendly for the hirers. Detailed information of such fare rates should be made available, through such app, for prior information of the intending hirer.
b. Operational area shall be limited, for the time being, to areas under NKDA, as a pilot project. Permission for implementation in such other defined areas shall be accorded on a case to case basis by the RTA having jurisdiction, after obtaining prior concurrence from the Transport Department.
Provided that, dropping off passenger outside NKDA is allowed subject to the picking up of the passenger within NKDA only and for a maximum distance of five kms in the areas outside KMA.
c. Use of such vehicles shall be restricted on the main thoroughfares, except for the purpose of crossing over, or, for a limited length of not more than 500 meters.
d. Various measures on safety and security of the passenger as may be enumerated from time to time by Transport Department shall be complied with by the Service Providers.
e. The driver appointed by the service provider shall have Driving Licence authorising him/her to drive a Bike-taxi.
f. Antecedents of all appointed drivers shall be thoroughly checked physically by the service provider through any registered/ accredited security agency engaged by them and share relevant data with Law Enforcement authorities, as and when required, unless otherwise decided. Records of such reports and appointments shall be kept for scrutiny. Women drivers may be encouraged.
g. Drivers shall wear smart and conspicuous light jackets lined with reflective colour with markings as ‘Bike-Taxi’.
h. Conduct of the Drivers towards passengers shall be courteous at all times and shall be considered as primary criterion for the service providers.
i. Journeys preferred by any hirer shall be offered on a direct and shortest route basis only.
j. GPS tracking of the driver/ vehicle along with the rider shall be put in place along with backend command and control structure for real time monitoring by the service provider. Links or feeds shall be shared with administrative/ police authorities, as may be required by local administration.
k. Urgent contact facility shall be provided by the service provider, in case of emergencies, to the hirer to send distress signal –
i. to the service provider;
ii. to the local administrative/ police authorities;
iii. to at least two persons of the hirer’s choice.
l. Carriage of minors as hirers shall not be allowed.
m. More than one pillion rider shall not be allowed.
n. Crash proof helmets for riders, in a clean condition, shall be provided by the service provider.
o. Carriage of personal effects by the hirer will be allowed on a very limited basis, like a normal size backpack or handheld briefcase, etc. of reasonable weight,
p. For conspicuity – Vinyl stickers with white background will be pasted on both sides of the fuel tank. The words “Bike-Taxi” shall be painted prominently in blue on such vinyl stickers, using reflective colour only, and also on additional plates with base colour as white to be fitted at the front and the back of the concerned “Bike-Taxi”.”
q. Service period will be between 08.00 a.m. and 08.00 p.m., to start with. Extension of such period may be considered by the concerned RTA after due consideration of safety of passengers and actual necessity for such extension of service hours.
3. Fees and Taxes:
Fees for Permit as well as the rates of Tax/es, as may be applicable, for Bike-taxi shall be notified separately.
This will come into immediate effect.
Sd/- B Dasgupta
Special Secretary to the
Government of West Bengal
No. 2979-WT dated 22.08.2016