Services by Department of Industry, Commerce and Enterprise under RTPS
Industry Commerce and Enterprises, Right to Public Service
GOVERNMENT OF WEST BENGAL
DEPARTMENT OF INDUSTRY, COMMERCE & ENTERPRISES
4, Abanindranath Tagore Sarani (Camac Street), Kolkata – 700 016
NOTIFICATION
No. I/214161/2022-ICE-14011(99)/22/2020-IPI SECTION Dated 18th August, 2022
In partial modification of the Notification No. I/103759/2020-ICE-14011(99)/22/2020-IPI SECTION dated 15th October, 2020 issued by this Department, and in exercise of the power conferred by sub-section (2) of section 3 of the West Bengal Right to Public Services Act, 2013, the Governor is pleased to notify the following services along with the stipulated time limit for rendering the services, the Designated Officer responsible for providing the services, the Appellate Officer and the Reviewing Officer as appended below, for the purpose of time bound disposal of all queries raised by the investors/ applicants related to issues faced by Industry/ Businesses, through online query/ grievance (recording and addressing) handling mechanism by ‘Silpasathi’ – the Investors’ Facilitation Center/ Investment Promotion Agency of the State, under the aegis of West Bengal Industrial Development Corporation Ltd. (WBIDC) under the Department of Industry, Commerce & Enterprises, Government of West Bengal and also for the purpose that the query/ clarification raised by the officials after submission of the applications be raised once and only once.
| Sl. No. | Service(s) | Designated officer and Stipulated Time limit | Appellate Officer & Stipulated Time limit | Reviewing Officer & Stipulated Time limit |
| i | Raising of the query/ clarification by the officials only once, after submission of the application by investors/ applicants | HOD of Silpasathi Division of WBIDC 7 (seven) days | Executive Director WBIDC 7 (seven) days | Managing Director WBIDC 7 (seven) days |
| ii | All resolution of query and grievance of investors/ applicants related to issues faced by Industry/ Businesses, by the Investors’ Facilitation Center/ Investment Promotion Agency of the State, through online query/ grievance (recording and addressing) handling mechanism | HOD of Silpasathi Division of WBIDC 15 (fifteen) days from the date of receiving complete details from the investors/ applicants | Executive Director WBIDC 10 (ten) days | Managing Director WBIDC 10 (seven) days |
This Notification shall come into force on and from the date of publication in The Official Gazette.
By order of the Governor,
Sd/- VANDANA YADAV
Secretary to the Government of West Bengal