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Right to Public Service

Stipulated Time Limit for varios services as per Right to Public Service Act, 2013 by the Designated Officer, Appellate Officer, Reviewing Officer.

Services by Department of Industry, Commerce and Enterprise under RTPS

All resolution of query and grievance of investors/ applicants related to issues faced by Industry/ Businesses, by the Investors’ Facilitation Center/ Investment Promotion Agency of the State, through online query/ grievance (recording and addressing) handling mechanism

Resolution of Grievance of Cast Certificate Application

Resolution of grievances of the applicants related to Online Single Window Portal for citizens: 15 (fifteen) working days from the date of receiving of application with all requisite documents.

Issuance of Domicile Certificate – Stipulated Time Limit

For Kolkata, stipulated time limit for rendering the services, the Designated Officers responsible for providing the services, the Appellate Officers and the Reviewing Officers responsible for ensuring delivery of services will be as follows:-

Stipulated Time Limit for Issuance of ST, SC, OBC Certificates

Stipulated Time limit for Issuance of Caste Certificate to the (Scheduled Castes) (Scheduled Tribes) and (Other Backward Classes).

No Dues Certificate (Land Revenue) for Finally Published Mouzas

Time limit for disposal by the Reviewing Officer – 15 days for “No Dues Certificate (Land Revenue)” for all the finally published mouzas.

Stipulated Time Limit for rendering Services by Transport Department

Governor is pleased to notify the following services, stipulated time limit for rendering the services, and particulars of each of the Designated Officers, Appellate Authority and Reviewing Authority, responsible for providing the services as shown in the table below:

Stipulated Time Limit for rendering Services by Home and Hill Affairs

Governor is pleased to notify the services pertaining to the Home and Hill Affairs Department including W.B. Police Directorate & Kolkata Police Commissionerate under control of the Home and Hill Affairs Department along with the stipulated time limit for rendering the services.

Services by Environment Department under Right to Public Service Act

Consent to Establish of Green Category industries (with capital investment greater than Rs. 5 crore upto Rs. 10 crore and industries located within Calcutta Leather Complex with capital investment upto Rs. 10 crore) & Orange and Red industries (with capital investment upto Rs. 10 crore)

Stipulated Time Limit of various Services by Tourism Department

Department of Tourism has decided to include the Services regarding Issuance of Registration and Issuance of Date of Commencement Certificate both related to the West Bengal Incentive Scheme, 2015.

Mandatory Time Limit for Issuance of Fire Safety Certificate

Time limits for providing the services of Fire Safety Recommendation, Revised Fire Safety Recommendation, Fire Safety Certificate and Renewal of Fire Safety Certificate.