Patient Care Service
IPD and OPD treatment as well as diagnosis, are referred to as patient care services in hospitals.
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As per recommendation of the Multi-disciplinary Expert Group, there will be one single central clinical laboratory at those secondary and primary care hospitals for more patient friendly approach.
Govt health facilities/units will provide full course of medicine to the patients as per prescription provided by the attending physician in the OPD at the time of/during the first visit at Govt hospital & also at emergency department.
All Pregnant women and Sick infants up to 1 year of age attending OPD or IPD of a Govt. Institution, are provided with free services, free drugs and consumables, free diagnostic services, free blood transfusion, free diet and free transport without their having to incur any out of pocket expenditure.
Increasing access to and provision of quality service for Safe Abortion is part of Government of West Bengal’s maternal health strategy to reduce maternal mortality and morbidity in the state as unsafe abortion is still one of the leading causes of maternal mortality and morbidity.
Calcutta Pavlov Hospital is hereby declared as the 2nd campus of Calcutta National Medical College & Hospital, Kolkata; and the following medical-administrative protocol and general administrative protocol will be followed for such purpose.
A High Level Task Force was constituted under the chairmanship of Dr. Tridib Banerjee towards facilitation of activities of the Department in reduction of Infant/Maternal Mortality of the state. After having made some substantial improvement in Facility Based newborn Care, it seems necessary to improve the facility based maternal care also.
The Superintendents are directed to Constitute 11 (eleven) Quality Circles in their hospital for Quality improvement and each such Circle must have at least one member trained at Swasthya Bhawan.
Health & Family Welfare Department will operate 24×7 Health Helpline named SWASTHYA BANDHU on an outsourced basis. Patients, Patient Parties or the general public would receive two categories of services.
For the execution of the Quality Assurance Programme, the Department of Health and Family Welfare has decided to institute the Quality management System in all the six secondary level district hospitals.
State level Advisory Committee (SLAC-CCU) has been constituted to advise the department on the prioritization of establishment of CCUs in different government hospitals and management of critical care services in the CCUs so set up.
In order to further improve the provision of user-friendly amenities and environmental sanitation of different Health Care Facilities it is decided to launch a special campaign entitled CITIZEN CENTRIC FORTNIGHT during the period from 1st July 2013 to 15th July 2013.
Revised job responsibilities of different categories of nursing personnel under WBNS, Department of Health & Family Welfare Department, Govt. of West Bengal according to annexure – I, II, III, & IV.
Nursing Superintendent will act as the Liaison Officer between the Institution concerned and the Directorate of Health Services and other Nursing Officer of other Institution.
Deputy Nursing Superintendent is second in command in the Nursing Administration of the hospital. She will be responsible for management and supervision of nursing services of the various department of the hospital.
Ward sister is the first level supervisor and team leader of the unit. She is directly accountable to the Nursing Superintendent through Deputy Nursing Superintendent for ward management and patient care.