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Patient Care Service

IPD and OPD treatment as well as diagnosis, are referred to as patient care services in hospitals.

Provision of Safe Abortion Care Services

Safe Abortion Care Services will be provided through empanelled Private registered Medical Practitioners at public health facilities which do not have CAC trained MOs till date or will not be provided with CAC trained MOs in 2014-15.

Executive Committee Meeting for DH&FWS and RKS in Districts

CMOHs will hold meeting with Superintendent of Secondary Hospitals on a fixed day of every month to review the civil & electrical works, hospital performance and sort out the issues raised in RKS meetings.

Information regarding Antenatal Clinic

Antenatal Clinic will start from 2-00 pm and will remain open up to 4-00 pm in addition to the routine OPD services as before from 9-00 am onwards at the PHC, BPHC & RH twice weekly on Monday and Friday as a value-added service.

Clinical Laboratory for Primary and Secondary Care Hospitals

As per recommendation of the Multi-disciplinary Expert Group, there will be one single central clinical laboratory at those secondary and primary care hospitals for more patient friendly approach.

Provide Full course of Medicine to OPD Patients at first visit

Govt health facilities/units will provide full course of medicine to the patients as per prescription provided by the attending physician in the OPD at the time of/during the first visit at Govt hospital & also at emergency department.

Providing Free Diagnostic to Pregnant Women and Sick Infants

All Pregnant women and Sick infants up to 1 year of age attending OPD or IPD of a Govt. Institution, are provided with free services, free drugs and consumables, free diagnostic services, free blood transfusion, free diet and free transport without their having to incur any out of pocket expenditure.

Provision of Quality Services for Safe Abortion – Maternal Health Strategy

Increasing access to and provision of quality service for Safe Abortion is part of Government of West Bengal’s maternal health strategy to reduce maternal mortality and morbidity in the state as unsafe abortion is still one of the leading causes of maternal mortality and morbidity.

Administrative Protocol to Follow for Better Patient Care Service

Calcutta Pavlov Hospital is hereby declared as the 2nd campus of Calcutta National Medical College & Hospital, Kolkata; and the following medical-administrative protocol and general administrative protocol will be followed for such purpose.

Facility Based Maternal Care Policy Implementation Committee

A High Level Task Force was constituted under the chairmanship of Dr. Tridib Banerjee towards facilitation of activities of the Department in reduction of Infant/Maternal Mortality of the state. After having made some substantial improvement in Facility Based newborn Care, it seems necessary to improve the facility based maternal care also.

Quality Improvement Programme in District Hospitals

The Superintendents are directed to Constitute 11 (eleven) Quality Circles in their hospital for Quality improvement and each such Circle must have at least one member trained at Swasthya Bhawan.

Operational Guideline of 24×7 Health Helpline named Swasthya Bandhu

Health & Family Welfare Department will operate 24×7 Health Helpline named SWASTHYA BANDHU on an outsourced basis. Patients, Patient Parties or the general public would receive two categories of services.

Quality Assurance Programme in 6 District Hospitals

For the execution of the Quality Assurance Programme, the Department of Health and Family Welfare has decided to institute the Quality management System in all the six secondary level district hospitals.

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