Patient Care Service
IPD and OPD treatment as well as diagnosis, are referred to as patient care services in hospitals.
A High Level Task Force was constituted under the chairmanship of Dr. Tridib Banerjee towards facilitation of activities of the Department in reduction of Infant/Maternal Mortality of the state. After having made some substantial improvement in Facility Based newborn Care, it seems necessary to improve the facility based maternal care also.
Doctors are to prescribe combination drugs with two molecules in generic names in the OPD, IPD and also in emergency department in the interest of better patient care services.
In accordance with the recommendations of the Expert Group, it has been decided to restructure and reorient the OPD and the Emergency Departments in IPGME&R and SSKM Hospital, Kolkata.
State government is committed to provide different services (procedure and diagnostic) to all patients attending at District Hospitals of the State of West Bengal.
Paying beds and cabins have now been converted into free beds. Superintendent of hospitals should allot these free beds for maternity, paediatrics and other IPD services to ease out congestion.
Calcutta Pavlov Hospital is hereby declared as the 2nd campus of Calcutta National Medical College & Hospital, Kolkata; and the following medical-administrative protocol and general administrative protocol will be followed for such purpose.
Antenatal Clinic will start from 2-00 pm and will remain open up to 4-00 pm in addition to the routine OPD services as before from 9-00 am onwards at the PHC, BPHC & RH twice weekly on Monday and Friday as a value-added service.
Health & Family Welfare Department will operate 24×7 Health Helpline named SWASTHYA BANDHU on an outsourced basis. Patients, Patient Parties or the general public would receive two categories of services.
CMOHs will hold meeting with Superintendent of Secondary Hospitals on a fixed day of every month to review the civil & electrical works, hospital performance and sort out the issues raised in RKS meetings.
As per recommendation of the Multi-disciplinary Expert Group, there will be one single central clinical laboratory at those secondary and primary care hospitals for more patient friendly approach.