Consumer Affairs

State Consumer Disputes Redressal Commission, 21 Consumer Disputes Redressal Forum, the Directorate of Legal Metrology and Directorate of Consumer Affairs & Fair Business Practices are functioning under this Department.

Recruitment Rules for Joint Registrar and Registrar under Consumer Affairs

Recruitment

Rules regulating the recruitment to the Group A posts of Joint Registrar, West Bengal State Consumer Disputes Redressal Commission and Registrar, District Consumer Disputes Redressal Commission.

Download Consumer Guide / Upovokta Sahayika / উপভোক্তা সহায়িকা

Manual

Download: Consumer Guide, Source

Inspection, Verification and Stamping of Weights and Measures

Legal Metrology

1. Weighing instruments of medium, high accuracy classes and special accuracy class both mechanical and electronics, 2. Automatic Weighing Machine, 3. Totalizing Machine, 4. Volumetric Measuring Instruments, 5. Flow/ Bulk meters, 6. Automatic Rail Weighbridge, 7. Automatic Gravimetric Filling instruments.

Recruitment Rules of Assistant Director and Deputy Assistant Director, Consumer Affairs and Fair Business Practices

Recruitment

Rules regulating the recruitment to the Group ‘A’ post of Assistant Director of Consumer Affairs and Fair Business Practices and Deputy Assistant Director of Consumer Affairs and Fair Business Practices, Government of West Bengal.

Recruitment Rules to the Group B post of Consumer Welfare Officer

Recruitment

The Method of and the qualifications required for recruitment to the Posts of Consumer Welfare Officer in the Directorate of Consumer Affairs & Fair Business Practices, Govt. of West Bengal.

Consumer Assistance Bureau in West Bengal

Grievance

The following 17 (seventeen) NGOs/ VCOs have been provisionally selected for setting up of Consumer Assistance Bureau in different districts of West Bengal.

West Bengal Direct Selling Guidelines, 2018

MLM

Guidelines for regulating the business of Direct Selling and Multi-Level Marketing (MLM) and strengthen the existing regulatory mechanism for preventing for and protecting the legitimate rights and interests of consumers.

West Bengal Legal Metrology (Enforcement) Rules, 2011

Legal Metrology

Every manufacturer or repairer of, or dealer in, weight or measure shall make an application for the issue of a license to the Controller of Legal Metrology.

How to Lodge your Grievance in Consumer Affairs Web Portal

Grievance

After successful registration you will get an Acknowledgement number in the box. After clicking ‘ok’ in that box you will be redirected to Grievance posting form as shown in Step-4.

West Bengal Right to Public Services Rules, 2013

Right to Public Service, Service Rule

Department concerned or the authority or body or institution of self government or any other Public Authority, shall maintain the current status of the applications on its website and shall update it on a daily basis.

West Bengal Right to Public Services Act, 2013

Right to Public Service

An Act to provide for the delivery of public services to the people of the State within the stipulated time limit and for matters connected therewith and incidental thereto.

West Bengal Right to Public Services Bill, 2013

Right to Public Service, Service Rule

The West Bengal Right to Public Services Bill 2013 was unanimously passed in the state Assembly to improve public service delivery mechanism and to reduce corruption.