Consumer Assistance Bureau in West Bengal
The following 17 (seventeen) NGOs/ VCOs have been provisionally selected for setting up of Consumer Assistance Bureau in different districts of West Bengal.
Consumer Affairs
State Consumer Disputes Redressal Commission, 21 Consumer Disputes Redressal Forum, the Directorate of Legal Metrology and Directorate of Consumer Affairs & Fair Business Practices are functioning under this Department.
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Recruitment Rules to the Group B post of Consumer Welfare Officer
The Method of and the qualifications required for recruitment to the Posts of Consumer Welfare Officer in the Directorate of Consumer Affairs & Fair Business Practices, Govt. of West Bengal.
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How to Lodge your Grievance in Consumer Affairs Web Portal
After successful registration you will get an Acknowledgement number in the box. After clicking ‘ok’ in that box you will be redirected to Grievance posting form as shown in Step-4.
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West Bengal Right to Public Services Act, 2013
An Act to provide for the delivery of public services to the people of the State within the stipulated time limit and for matters connected therewith and incidental thereto.
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West Bengal Legal Metrology (Enforcement) Rules, 2011
Every manufacturer or repairer of, or dealer in, weight or measure shall make an application for the issue of a license to the Controller of Legal Metrology.
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West Bengal Direct Selling Guidelines, 2018
Guidelines for regulating the business of Direct Selling and Multi-Level Marketing (MLM) and strengthen the existing regulatory mechanism for preventing for and protecting the legitimate rights and interests of consumers.
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Recruitment Rules for Joint Registrar and Registrar under Consumer Affairs
Rules regulating the recruitment to the Group A posts of Joint Registrar, West Bengal State Consumer Disputes Redressal Commission and Registrar, District Consumer Disputes Redressal Commission.
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Inspection, Verification and Stamping of Weights and Measures
1. Weighing instruments of medium, high accuracy classes and special accuracy class both mechanical and electronics, 2. Automatic Weighing Machine, 3. Totalizing Machine, 4. Volumetric Measuring Instruments, 5. Flow/ Bulk meters, 6. Automatic Rail Weighbridge, 7. Automatic Gravimetric Filling instruments.
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Download Consumer Guide / Upovokta Sahayika / উপভোক্তা সহায়িকা
A comprehensive guide for consumers, ‘Upovokta Sahayika’ provides essential information on consumer rights, responsibilities, and tips for making informed purchasing decisions.
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West Bengal Right to Public Services Bill, 2013
The West Bengal Right to Public Services Bill 2013 was unanimously passed in the state Assembly to improve public service delivery mechanism and to reduce corruption.