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Management of RSBY Help Desk in Government Hospitals

Rogi Sahayata Kendras are of absolute necessity for effective and successful implementation of RSBY in the Govt. Hospitals considering the workload and non-availability of dedicated manpower for RSBY.

Government of West Bengal
Department of Health and Family Welfare
Swasthya Bhavan, GN-29, Sector-V
Salt Lake City, Kolkata – 700091

No. HF/O/RSBY-SNO/RSK/050/462 Date: 26.02.2014


Sub: Manning by RSK member for management of RSBY Help Desk in Government Hospitals

I am to inform you that Rogi Sahayaks under “Rogi Sahayata Kendra” are taking active part in implementation of RSBY in the Govt. hospitals. It is further to inform you that 45 RSKs are running in the state with the financial support from NRHM up to the level of Sub divisional Hospitals. It is also known that NHM has proposed 63 more Rogi Sahayata Kendras to cover all the hospitals up to Sub divisional Hospital (SDH) level in State’s PIP (2014-15), out of which RSK is running in 12 facilities and remaining 51 facilities to be covered list of which is enclosed as Annexure A.

It is felt that such RSKs are absolute necessity for effective and successful implementation of RSBY in the Govt. Hospitals considering the workload and non-availability of dedicated manpower for RSBY.

Accordingly, It is hereby ordered that all empanelled Public Hospitals (MCH, DH, SDH & SGH) where RSKs under NRHM not yet sanctioned or kept pended as stated above, shall set up help desk for RSBY with the name of Rogi Sahayata Kendra to be engaged by Rogi Kalyan Samity of the respective hospital as per existing norms and guidelines of National Health Mission (NHM). RSBY office shall provide the existing rate of honorarium i.e. Rs. 6500/- per month to each Rogi Sahayak member for such Hospitals for the next 6 months or till approval of RSKs by NRHM whichever is earlier. State Nodal Agency, RSBY will release funds for six months in RSBY account of the hospital @ Rs 6500 pm per Sahayak as per the following norms subject to the actual functioning of RSBY scheme in respective hospitals.

1) upto 5 Sahayak in the DH/SDH.
2) up to 8 Sahayak in the MCH.

These RSKs will be treated as RSKs of NRHM as soon as those will be approved in the state’s PIP for NRHM and further support of RSKs from RSBY is subjected to the performance of RSBY in the said Govt Hospital.

The RSKs to be appointed by Rogi Kalyan Samities, will primarily perform duties related to admission of RSBY card holders, running and maintenance of Hospital Transaction Management System (HTMS) for registration, blocking of service packages, discharge and assistance to patients in getting hospital services, diagnostics, pharmacy services and pathology in the hospital in addition to the duties as described in the revised guidelines for engagement of Rogi Sahayaks as issued by the MD NHM. Terms and conditions and selection procedures of NHM shall be followed.

This order issued with the approval of the Ministry of Labour & Employment, Government of India.

This order shall take immediate effect.

Sd/- Executive Director
State Health Samity
Health & Family Welfare Department

Annexure – A

Medical College Hospitals
Sl. No. District Name of the Hospital
1 Kolkata Kolkata National MCH
2 Kolkata NRS MCH Kolkata
3 Kolkata RG Kar MCH Kolkata
4 Kolkata SSKM Hospital Kolkata
5 North 24-Parganas College of Medicine & Sagar Dutta Hospital
6 Nadia College of Medicine & Kalyani JNM Hospital
District Hospitals
7 Purba Medinipur Nandigram DH
Sub-Divisional Hospitals
8 Bankura Khatra SD
9 Barddhaman Durgapur SD
10 Barddhaman Kalna SD
11 Birbhum Bolpur SD
12 Hugli Arambag SD
13 Hugli Chandannagar SD
14 Hugli Srirampur SD
15 Murshidabad Lalbag SD
16 Nadia Tehatta
17 North 24-Parganas Salt Lake SD
18 Purba Medinipur Contai SD
19 Purba Medinipur Egra SD
20 Purba Medinipur Haldia SD
21 South 24-Parganas Baruipur SD
22 South 24-Parganas Canning SD
23 South 24-Parganas Kakdwip SD
State General Hospitals
24 Haora Belur SG
25 Haora Fort Gloster SG
26 Haora Gabberia SG
27 Haora South Haora SG
28 Haora TLJ Hospital Lilua
29 Haora Udaynarayanpur SG
30 Haora Satyabala Devi ID Hospital
31 Hugli Uttarpara SG
32 Jalpaiguri Birpara SG
33 Nadia Chakdaha SG
34 Nadia Nabadwip SG
35 Nadia Shantipur SG
36 Nadia Gandhi Memorial Hospital
37 North 24-Parganas Asoknagar SG
38 North 24-Parganas Baranagar SG
39 North 24-Parganas Bhatpara SG
40 North 24-Parganas Habra SG
41 North 24-Parganas Naihati SG
42 North 24-Parganas Panihati SG
43 North 24-Parganas Sri Balaram Seba Mandir
44 Purba Medinipur Digha SG
45 South 24-Parganas Garden Reach Hospital
46 Uttar Dinajpur Kaliyaganj SG
47 Kolkata Abinash Dutta Maternity Home
48 Kolkata Indira Matri-O Sishu Kalyan Hospital
49 Kolkata Sambhu Nath Pandit Hospital
50 Kolkata North Suburban Hospital
51 Kolkata I .D. & B. G. Hospital

No. HF/O/RSBY-SNO/RSK/050/462 dated 26.02.2014, Source